FAQ

Frequently Asked Questions (FAQ)

1. What products do you offer? We offer a range of high-quality exterior car cleaning products designed to keep your vehicle looking its best.

2. How long does it take to process an order? Orders are typically processed within 1 to 2 business days, excluding weekends and holidays.

3. What is the shipping cost? We offer free standard shipping on all orders.

4. How long does shipping take? Standard shipping usually takes 1 to 3 working days to arrive, depending on your location.

5. Do you offer order tracking? Yes, we provide a tracking number via email once your order has been shipped.

6. What if I need to return a product? We understand that sometimes things might not work out as planned. If you wish to return a product, it must be in unopened and unused condition. We accept returns of unopened items within 30 days of receiving your order. Once we receive the returned item and verify its condition, we will process the refund. Please contact us at Thecarbrothers28@outlook.com for return instructions and to initiate the process.

7. What payment methods do you accept? We currently accept Visa, MasterCard, American Express, PayPal, Klarna, Apple Pay, Bank Deposit.

8. How can I contact customer support? You can reach us at thecarbrothers28info@hotmail.com for any questions or concerns. We strive to provide excellent customer service.